• How to Get Webhook Updates for Revised EDDs

  Overview Estimated delivery dates are important to reduce WISMO queries, and AfterShip Tracking tries to send EDD updates as accurately as possible. This help guide will explain how you can get webhook updates for revised EDDs and other important info. Let’s start: Steps to enable updates for revised EDD Log in to your AfterShip Tracking (https://admin.aftership.com/ga=2.133323084Few readers

• Guide to the New Easy Email Template Editor

  Learn about AfterShip’s new easy email editor that allows you to customize your email notifications more flexibly. The new email editor is packed with diverse layering, style, and formatting options to help you build highly personalized and aestheticaFew readers

• Learn About Email Authentication

  Overview Email authentication employs technical standards like SPF, DKIM, and DMARC to verify the sender's identity. These standards are essential for mail servers to validate the legitimacy of incoming emails, thus safeguarding your brand and minimizing phishing attempts. By implementing these authentication protocols, you can ensure that outgoing emails from your domain are less likely to be marked as spam or spoofed by malicious actors. Additionally, these measures improve deliverabilityFew readers

• How to Set Up AfterShip Email Flows

  Overview AfterShip provides user-friendly email flows for sending branded email notifications at various delivery stages. This guide offers essential details for crafting effective email templates. What you’ll learn In this article, we will discuss how to: Create and edit email flow Customize email content (3-customize-emaiFew readers

• How to Get an Active Sender Number for SMS

  Overview AfterShip SMS lets merchants send SMS to share updates with their customers. However, you must get an active number first. This tutorial will help you seamlessly obtain one. Steps to get active numbers Go to Settings and select SMS Click Set up SMS and complete 3 easy steps Step 1: Choose regions Select the regions you’dFew readers

• Schedule Automated Notifications

  Overview AfterShip Tracking enables you to send prompt trigger notifications for various order, shipment, and delivery statuses, ensuring timely updates for customers on their order progress. What you’ll learn In this article, we will discuss: Supported notification statuses How to create a custom nFew readers

• Countries Supported by AfterShip SMS

  Overview AfterShip SMS offers two types of SMS services: transactional and promotional. These services have different rules and requirements depending on the country and the type of message. Additionally, the availability of our SMS service may vary based on your customers’ location and the message type selected by you. What you’ll learn In this article, you’ll learn about: Transactional SMS flow templates Countries supported in transactionFew readers

• Tracking Notifications Feature Upgrade

  As part of our commitment to providing an improved user experience, we have recently upgraded our notification system. The legacy notification features will be phased out gradually, and all users will be automatically transitioned to the new system. Here’s a sneak peek of some of the updates to come: More flexible workflows Send emails and SMS in the same workflows and choose exactly which stage they’ll be triggered at. You can also set up internal notifications at any stage in your workflFew readers

• Send Individual Shipments Emails With Selectable Templates

  Overview As a merchant, you would seek the privilege to send a shipment notification email of your choice to individual shipments. AfterShip lets you send shipment notification emails with a template of your choice. Also, you can preview your email to get a clear idea of what you are sending to your customers and how it looks. Steps to send shipment emails with selectable templFew readers

• Learn More About Message Segments, SMS Character Counts, and Credit Costs

  Overview In today's mobile communication landscape, understanding the fundamentals of how text messages work is essential. In this article, we'll demystify what message segments are, how SMS character counts impact your messages, and how the cost of your SMS credits is calculated. What you’ll learn In this tutorial, we will discuss: What are message segments and SMS character count? How the SMS credit cost is calculated? What are message segments and SMS character count? AFew readers

• Customize the Opt-Out Texts in AfterShip SMS

  Overview Opt-out text is an important part of an SMS message that allows customers to easily stop receiving further messages. AfterShip SMS provides simple options for businesses, giving their customers an easy way to unsubscribe and control their message preferences. What you’ll learn Supported opt-out methods for different countries Steps toFew readers

• How to Send Internal Notifications

  Overview AfterShip empowers users to proactively notify specific team members about crucial events such as shipment status changes, missed estimated delivery dates, or other issues, all aimed at enhancing the overall customer experience. Steps to send internal notifications Log into your AfterShip Tracking account Go to Notifications Flows (https://storage.crisp.chat/users/helpdesk/wFew readers

• Introduction to the Notification Flows

  Overview In this article, we explore the definitions of various notification flows and conditional split and trigger split filters within the AfterShip Tracking's notification flow. These notification flows encompass various stages of customer engagement, from email interactions to cart behavior and shopping activities. Understanding these flows and events is vital for timely communication and actions. Additionally, we delve into conditional split filters, which enable businesses to segmentFew readers

• How to Analyze the Performance of Email/SMS Flows

  Overview AfterShip Tracking enables you to track the performance of the notification flows in a few simple steps. How to track the performance of the Notifications Flows Log into your AfterShip Tracking admin dashboard Click Notifications Flows Select a flow for which you want to track the performance Click Edit (https://storage.crisp.chat/users/helpdesk/website/9dd7275Few readers

• How to Set Up Multilingual Notifications

  Overview AfterShip enables users to effortlessly send multilingual notifications based on each customer's order language. The system automatically identifies the customer's order language within the notification workflow, allowing for the precise matching and delivery of content in their preferred language.Few readers

• How to Display Product Documents in Email Notifications

  Overview AfterShip now supports the Product Documents feature, allowing users to display files or videos linked to the products that customers will receive in their email notifications. What you’ll learn In this tutorial, you will learn: How to manage product documents How to add product documents to email notifications (3-how-to-add-product-documents-to-emaiFew readers

• Importance of Registering a Dedicated Phone Number

  Overview AfterShip has launched an upgraded tracking notification feature, which provides more flexibility to customize SMS notifications and will assign dedicated phone numbers to each organization. You need to register dedicated phone numbers before you can send SMS in the new notification system. Refer to this help guide (https://support.aftership.com/en/article/how-to-get-an-active-sender-numbFew readers

• Set Up In-Store Pickup Tracking Notifications

  Overview AfterShip’s Buy Online, Pickup In-Store (BOPIS), or In-Store Pickup Tracking enables customers to track when and where they pick up their orders originally bought online. Additionally, you can send prompt trigger emails and SMS notifications to customers when their order status updates, such as when the order is ready for pickup and picked up, ensuring clear communication. These upFew readers

• Learn About the Supported Dynamic Fields in Email for Tracking Notifications

  Overview Tracking notifications play a pivotal role in keeping your customers informed about the status and location of their shipments. To enhance the effectiveness of these notifications, our platform supports a variety of dynamic fields that allow you to personalize and customize the information shared with your customers. Get an in-depth look at the dynamic fields supported inFew readers

• Notify Both Shopper and Your Team About a Shipping Delay

  Overview Whether it's safeguarding high-value or time-sensitive orders, managing international shipments, addressing systematic delays, or handling large-volume orders, dual notifications play a pivotal role. By establishing transparent communication channels, you can enhance customer satisfaction, empower your team to tackle challenges proactively and ensure efficient resolution of shipping delays. What you'll learn In this tutorial, we'll discussFew readers

• Learn More About Toll-Free Number Verification Rejection

  Overview AfterShip partners with a wireless carrier to verify toll-free numbers. The verification process determines whether your number can be approved or rejected. If your toll-free number gets rejected, it means that wireless carriers will not deliver messages sent from that number. Understanding the Toll-free Verification Rejection Categories Encountering toll-free verification rejection can be frustrating, but understanding the different rejection categories can help you identifyFew readers

• Know Your Customer (KYC) for sending SMS to the United Kingdom

  Over the past decade, carriers and regulators worldwide have been striving to create a more trusted and verified messaging ecosystem for businesses to engage with consumers and protect them from spam, fraud, and bad actors. The global communications industry is taking steps to protect consumers by requiring businesses and organizations to submit their KYC information and become verified by local authorities before they can begin texting or calling their customers. Currently, not all countries rFew readers

• Create Personalized Shipment Notifications

  Overview When sending shipment notifications, businesses often face the challenge of delivering relevant and personalized information to customers based on specific factors. Generic notifications may not address the unique needs and preferences of each customer segment, leading to reduced engagement and a potentially subpar customer experience. In this article, we will cover how you can create different types of personalized notifications. WhatFew readers

• Set Up Pre-Shipment Order Notifications

  Overview AfterShip’s Pre-Shipment Notifications enable you to send real-time customer updates during the order preparation. The order preparation starts when the order is placed and concludes when the order is fulfilled, meaning the package has been handed over to the carrier for shipping. What you’ll learn In this tFew readers

• Automate Notifications for Failed Delivery Attempts

  Improve communication effectiveness for failed delivery shipments by instituting a thorough automated notification flow that modifies the notification strategy according to customer interactions. Key benefits Targeted Communication: Guarantees that customers receive updates in the most efficacious manner, augmenting engagement. Streamlined Process: Minimizes manual oversight and facilitates smoother communication workflows. Customer Satisfaction: Enhances transparency andFew readers

• Split Order Shipments Digest Notifications

  Overview Split orders occur when a customer’s order is divided into multiple shipments because of various reasons, such as items being in different warehouses or back ordered products. This can lead to multiple and frequent email notifications to customers as soon as the status of any of the items in the order is updated, communicating the trajectory ofFew readers

• Verify Sending Domain for Delivery Notifications

  Overview Want to prevent delivery notifications from landing in customers’ SPAM folder? Start sending emails from a custom email domain and boost email delivery rates. AfterShip enables you to use CNAME entries for verification of Send from email addresses. AfterShip sends out delivery notifications using Sendgrid. A few points to consider if you use SPF (Sender Policy Framework) You can include SePopular

• Learn More About AfterShip Tracking Merge Tags

  Overview AfterShip Tracking enables you to send personalized delivery notifications to customers via emails, SMS, and Facebook Messenger. You can customize AfterShip Tracking's pre-built notification templates using merge tags, for example, |TRACKINGURL|. Merge Tags are short-codes that you can insert in delivery notification messages to send personalized order updates. What you'll learn In tSome readers