Introducing Tracking Copilot

Are you struggling to interpret complex data and extract business insights? Are you constantly scanning dashboards and applying filters just to answer basic data questions? Is searching for specific shipments consuming too much of your time? Don't worry, Copilot is here to help!

We're excited to announce the launch of our new AI capabilities: Tracking AI Copilot. This innovative tool is set to revolutionize your tracking experience by providing intelligent insights, enabling you to manage operations more efficiently and make informed decisions.

What does Copilot do?

Generate a summary for your analytics dashboard

Copilot can generate a summary of your dashboard, making it easier to grasp key insights without diving deep into the data. This feature is particularly useful for quick overviews and presentations, offering a high-level view of your operations and performance metrics.

Ask Copilot questions about shipment data

Copilot is designed to assist with various inquiries related to your shipment reports, offering insights and data-driven answers to optimize your logistics and supply chain management.

Here are some examples of questions Copilot can answer:
How many shipments were imported last month?
What's my average transit time over the last 7 days?
Which carrier shipped the highest volume last week?


Check here for the available metrics.

Ask Copilot to fetch lists of shipments

Copilot can retrieve lists of shipments based on various criteria such as date range, shipment status, origin, or destination. Simply ask, and Copilot will provide the information you need.

Here are some examples of questions Copilot can answer:
Show me a list of shipments currently in exceptions.
List shipments that haven't been updated in the last 5 days.
Provide a list of shipments that arrived late last month.

Check here for the available filters.

Get help and guidance on product-related questions

Copilot is also equipped to assist you with product-related questions, providing guidance and support to help you navigate the product more effectively.

Here are some examples of how Copilot can help:
How do I set up tracking pages for my customers?
How is transit time calculated for my shipments?
What do the different shipment statuses mean?

Copilot guides you through the product with step-by-step instructions and explanations. It helps you understand both basic and advanced features by breaking down complex processes, providing examples, and clarifying functionalities to help you get the most value from our product.

If your questions are beyond Copilot's scope, you'll see suggested templates to help you formulate more relevant queries.

Limitations: In the Add-on chat, Copilot's responses are limited to shipments created within the last 120 days.

Updated on: 25/02/2025