Set Up a Custom Domain for the Branded Tracking Page
Plans: Premium, Enterprise Platforms: All platforms
AfterShip enables you to create a custom domain for the branded tracking page to enhance brand visibility and increase post-purchase customer engagement.
In this article, we will show you:
How does a custom domain work
Acquire a domain from a domain registrar
Creating a new CNAME record
Set up a custom domain in AfterShip Tracking
You can use your own custom URL (for example: http://track.yourdomain.com/ or any URL of your choice) to display the tracking information instead of using the default AfterShip-hosted tracking page URL ( http://username.aftership.com/tracking_number).
Enabling SSL is mandatory due to a new Cloudflare policy. If you're already using a custom domain, make sure SSL is enabled to ensure an uninterrupted experience.
There are numerous DNS providers that can assist store owners in registering or renting a domain. Popular options include Cloudflare, OpenDNS, and Google, among others. If you don’t already have a domain, you can easily purchase one from services like GoDaddy, Domain.com, Bluehost, and similar providers.
To link your custom domain to AfterShip, you need to set up a CNAME record:
Log in to your DNS provider's platform.
Create a new CNAME record.
Choose CNAME as the record type.
Enter a subdomain name (e.g., track).
Set the Targetto domains.aftership.com.
Refer to your DNS provider’s documentation for specific instructions on how to create a CNAME record. For example, you can follow the process on Cloudflare.
CNAME record changes may take up to 72 hours to propagate, but they often take effect much sooner.
Go to Tracking pages in your AfterShip Tracking admin.
Navigate to URLs and domain > Universal URLs.
Click Manage Domains.
You will enter the Domains section under the Organization settings of your AfterShip account.
Click Add custom domain.
Enter your custom domain (e.g., track.yourdomain.com) and select the product you'd like to associate with the domain.
For example, a customer might choose to use track.brandname1.com exclusively for Tracking, and returns.brandname.com exclusively for Returns.
Click Add. Once added, your custom branded tracking page URL will be ready for use.
Once you save the CNAME, it can take up to 24 hours for it to propagate and properly point to AfterShip. You can also insert this URL to the track button code of your store page.
Overview
AfterShip enables you to create a custom domain for the branded tracking page to enhance brand visibility and increase post-purchase customer engagement.
What you’ll learn
In this article, we will show you:
How does a custom domain work
Acquire a domain from a domain registrar
Creating a new CNAME record
Set up a custom domain in AfterShip Tracking
How does a custom domain work?
You can use your own custom URL (for example: http://track.yourdomain.com/ or any URL of your choice) to display the tracking information instead of using the default AfterShip-hosted tracking page URL ( http://username.aftership.com/tracking_number).
SSL certificate
Enabling SSL is mandatory due to a new Cloudflare policy. If you're already using a custom domain, make sure SSL is enabled to ensure an uninterrupted experience.
Acquire a domain from a domain registrar
There are numerous DNS providers that can assist store owners in registering or renting a domain. Popular options include Cloudflare, OpenDNS, and Google, among others. If you don’t already have a domain, you can easily purchase one from services like GoDaddy, Domain.com, Bluehost, and similar providers.
Create a CNAME record in your domain’s DNS provider
To link your custom domain to AfterShip, you need to set up a CNAME record:
Log in to your DNS provider's platform.
Create a new CNAME record.
Choose CNAME as the record type.
Enter a subdomain name (e.g., track).
Set the Targetto domains.aftership.com.
Refer to your DNS provider’s documentation for specific instructions on how to create a CNAME record. For example, you can follow the process on Cloudflare.
CNAME record changes may take up to 72 hours to propagate, but they often take effect much sooner.
Set up a custom domain in AfterShip Tracking
Go to Tracking pages in your AfterShip Tracking admin.
Navigate to URLs and domain > Universal URLs.
Click Manage Domains.
You will enter the Domains section under the Organization settings of your AfterShip account.
Click Add custom domain.
Enter your custom domain (e.g., track.yourdomain.com) and select the product you'd like to associate with the domain.
For example, a customer might choose to use track.brandname1.com exclusively for Tracking, and returns.brandname.com exclusively for Returns.
Click Add. Once added, your custom branded tracking page URL will be ready for use.
Once you save the CNAME, it can take up to 24 hours for it to propagate and properly point to AfterShip. You can also insert this URL to the track button code of your store page.
Updated on: 07/01/2025
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