Learn About Delivery Sub-Status
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Subtags are predefined statuses supported by AfterShip Tracking. The checkpoint messages received from carriers are mapped to these subtags for additional information on shipments.
For example, when the package departs from the facility, then it is mapped to Subtag Code: InTransit_007 with subtag departure scan.
To check how many sub-statuses are available and what each of them means, find the list below.
In case you want to know more about them, feel free to connect with our chat support team.
Overview
Subtags are predefined statuses supported by AfterShip Tracking. The checkpoint messages received from carriers are mapped to these subtags for additional information on shipments.
For example, when the package departs from the facility, then it is mapped to Subtag Code: InTransit_007 with subtag departure scan.
To check how many sub-statuses are available and what each of them means, find the list below.
| SUBTAG MESSAGE | DESCRIPTION | SUBTAG CODE |
|---|---|---|
| Delivered | Shipment delivered successfully | Delivered_001 |
| Picked up by the customer | Package picked up by the customer | Delivered_002 |
| Sign by customer | Package delivered to and signed by the customer | Delivered_003 |
| Delivered and received cash on delivery | Package delivered to the customer and cash collected on delivery | Delivered_004 |
| Available for pickup | The package arrived at a pickup point near you and is available for pickup | AvailableForPickup_001 |
| Exception | Delivery of the package failed due to some shipping exception | Exception_001 |
| Customer moved | Delivery of the package failed as the customer relocated | Exception_002 |
| Customer refused delivery | Delivery of the package failed as the recipient refused to take the package due to some reason | Exception_003 |
| Delayed (Customs clearance) | Package delayed due to some issues during the customs clearance | Exception_004 |
| Delayed (External factors) | Package delayed due to some unforeseen reasons | Exception_005 |
| Held for payment | The package being held due to pending payment from the customer's end | Exception_006 |
| Incorrect Address | Package not delivered due to incorrect recipient address | Exception_007 |
| Pick up missed | Package available for the pickup but not collected by the customer | Exception_008 |
| Rejected by carrier | Package rejected by the carrier due to noncompliance with its guidelines | Exception_009 |
| Returning to sender | The package is on its way back to the sender | Exception_010 |
| Returned to sender | The return package has been successfully received by the sender | Exception_011 |
| Shipment damage | Shipment damaged | Exception_012 |
| Shipment lost | Delivery of the package failed as it got lost | Exception_013 |
| Failed Attempt | The delivery of the package failed due to some reason. Courier usually leaves a notice and will try to deliver again | AttemptFail_001 |
| Addressee not available | Recipient not available at the given address | AttemptFail_002 |
| Business Closed | Business is closed at the time of delivery | AttemptFail_003 |
| In Transit | Shipment on the way | InTransit_001 |
| Acceptance scan | Shipment accepted by the carrier | InTransit_002 |
| Arrival scan | Shipment arrived at a hub or sorting center | InTransit_003 |
| Arrived at the destination country/region | International shipment arrived at the destination country/region | InTransit_004 |
| Customs clearance completed | Customs clearance completed | InTransit_005 |
| Customs clearance started | Package handed over to customs for clearance | InTransit_006 |
| Departure Scan | Package departed from the facility | InTransit_007 |
| Problem resolved | Problem resolved and shipment in transit | InTransit_008 |
| Forwarded to a different delivery address | Shipment forwarded to a different delivery address | InTransit_009 |
| Info Received | The carrier received a request from the shipper and is about to pick up the shipment | InfoReceived_001 |
| Out for Delivery | The package is out for delivery | OutForDelivery_001 |
| Customer contacted | The customer is contacted before the final delivery | OutForDelivery_003 |
| Delivery appointment scheduled | A delivery appointment is scheduled | OutForDelivery_004 |
| Pending | No information available on the carrier website or the tracking number is yet to be tracked | Pending_001 |
| Carrier account not connected | It represents the shipments are pending due to no connection with carrier accounts | Pending_002 |
| Label created, no updates yet | The order has been processed/packaged, but not scanned at a shipping location yet | Pending_003 |
| Wrong carrier | There is no tracking info available because the carrier is wrong | Pending_004 |
| No recent updates | There have been no new tracking updates in the last 120 days | Pending_005 |
| Unrecognized carrier | AfterShip can't track this type of shipment as the carrier is unrecognized. | Pending_006 |
| Expired | No tracking information of the shipment, from the last 30 days | Expired_001 |
In case you want to know more about them, feel free to connect with our chat support team.
Updated on: 09/04/2024
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