Learn About Claim Status Definitions

Overview

The claim status is an integral part of the resolution process as it shows the current state of the claim filed by a customer and helps keep both the customer and merchant informed regarding the settlement.

Claim Status Definitions

AfterShip Protection utilizes a system of 8 distinct claim statuses, each serving a unique purpose in the resolution process:

Status	Description
Unsubmitted	The customer has submitted the claim to the merchant, but it hasn't been submitted to the insurance company.
Submitted	The claim has entered into the insurance company's claims management system and awaiting review.
Awaiting documents	The insurance company seeks additional documents (e.g., Invoice, photos) to process the claim.
Under review	The claim is being officially examined and/or requires further investigation.
Approved	The claim has been approved and submitted for payment processing.
Paid	The insurance company has made the payment against the claim, and the said amount will be paid to the merchant by AfterShip Protection at the beginning of next month.
Closed	The claim has been reviewed and closed for various reasons.
Denied	The insurance company has denied the claim.

Updated on: 02/11/2023