Klaviyo Advanced: Integration With AfterShip Tracking
Plans: Enterprise Standard, Enterprise Advanced, API users Platforms: All platforms
The AfterShip & Klaviyo Integration offers robust capabilities to trigger personalized notifications based on order or shipment status. This guide provides detailed steps to seamlessly connect your Klaviyo account with AfterShip, ensuring effective communication between the two platforms.
In this tutorial, we’ll discuss
How to connect your Klaviyo account
How to validate your Klaviyo connections
To connect your Klaviyo account with AfterShip:
Navigate to the AfterShip Apps page.
Search for Klaviyo and click on the Install app button.
Choose a store if you have linked an eCommerce platform store under your Klaviyo account.
Ensure that your Klaviyo and AfterShip accounts are connected to the same store. If multiple stores are connected to the AfterShip organization, connect each store to a Klaviyo connection to ensure tracking updates go to the correct Klaviyo account.
You will be directed to the Klaviyo page. Click Allow to authorize AfterShip to connect with your Klaviyo account.
On the Klaviyo connection settings page, adjust the Stalled window time frame for the Pre-shipment - Fulfillment and Delivery exceptions - Shipments metrics. By default, this is set to 3 days, but you can modify it according to your preference. To learn more about stalled metrics, refer to this guide.
Select the events you want AfterShip to send to Klaviyo. By default, only the email is checked and sent to Klaviyo.
For example, if the email is checked but the phone number is not, only harneet.kaur@aftership.com will be sent to Klaviyo. In the case below, Klaviyo will not receive the phone number +13166093040.
To ensure your AfterShip integration is sending data to your Klaviyo account, you can review our metric data in the Analytics or Customer Profile sections of Klaviyo.
From your Klaviyo dashboard, click the Metrics tab on the left-hand side menu
Look for AfterShip metrics, e.g., AfterShip: Delivery updates - In transit
If these metrics are not listed, your integration may not be functioning correctly
Click the Activity Feed button to view the events the integration is sending
If no customers appear in the Activity Feed, your AfterShip integration may have issues
If customers appear, click Show Details
A window should appear populated with the test data that AfterShip is sending to your Klaviyo account, confirming a successful integration
If you have any queries regarding the integration, feel free to connect with our support team for quick assistance.
Overview
The AfterShip & Klaviyo Integration offers robust capabilities to trigger personalized notifications based on order or shipment status. This guide provides detailed steps to seamlessly connect your Klaviyo account with AfterShip, ensuring effective communication between the two platforms.
What you’ll learn
In this tutorial, we’ll discuss
How to connect your Klaviyo account
How to validate your Klaviyo connections
How to connect your Klaviyo account
To connect your Klaviyo account with AfterShip:
Navigate to the AfterShip Apps page.
Search for Klaviyo and click on the Install app button.
Choose a store if you have linked an eCommerce platform store under your Klaviyo account.
Ensure that your Klaviyo and AfterShip accounts are connected to the same store. If multiple stores are connected to the AfterShip organization, connect each store to a Klaviyo connection to ensure tracking updates go to the correct Klaviyo account.
You will be directed to the Klaviyo page. Click Allow to authorize AfterShip to connect with your Klaviyo account.
On the Klaviyo connection settings page, adjust the Stalled window time frame for the Pre-shipment - Fulfillment and Delivery exceptions - Shipments metrics. By default, this is set to 3 days, but you can modify it according to your preference. To learn more about stalled metrics, refer to this guide.
Select the events you want AfterShip to send to Klaviyo. By default, only the email is checked and sent to Klaviyo.
For example, if the email is checked but the phone number is not, only harneet.kaur@aftership.com will be sent to Klaviyo. In the case below, Klaviyo will not receive the phone number +13166093040.
Demo
How to validate your Klaviyo connections
To ensure your AfterShip integration is sending data to your Klaviyo account, you can review our metric data in the Analytics or Customer Profile sections of Klaviyo.
From your Klaviyo dashboard, click the Metrics tab on the left-hand side menu
Look for AfterShip metrics, e.g., AfterShip: Delivery updates - In transit
If these metrics are not listed, your integration may not be functioning correctly
Click the Activity Feed button to view the events the integration is sending
If no customers appear in the Activity Feed, your AfterShip integration may have issues
If customers appear, click Show Details
A window should appear populated with the test data that AfterShip is sending to your Klaviyo account, confirming a successful integration
If you have any queries regarding the integration, feel free to connect with our support team for quick assistance.
Updated on: 03/01/2025
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