How to Update Your Billing Email Address

Overview

This guide provides step-by-step instructions to update the billing email address of your AfterShip account. Updating the billing email ensures that all invoices, payments, and billing-related notifications are sent to the correct recipient.

Steps to update the billing email address

Select Manage organization from the dropdown menu.

In the Organization settings, go to Company info.
Under the Billing address section, click on Edit.

Check the Use a separate billing address option.
In the Email text field, enter the updated billing email address.

Click Save to apply the changes.

Troubleshooting

If changes are not reflected, then refresh the page and check if the update has been saved.
If you are not receiving billing emails, check your spam or junk folder. Also, confirm that the email address is entered correctly and verify that your email provider is not blocking messages from AfterShip.

FAQs

Q1. Who can update the billing email address?

Only the owner, admin, and member (legacy) can update the billing email address.

Q2. Can I add multiple billing email addresses?

Yes, AfterShip allows multiple billing email addresses. To add multiple billing email addresses, contact AfterShip Support.

Updated on: 25/03/2025

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