How to Update Your Billing Address

Overview

This guide provides step-by-step instructions to update the billing address of your AfterShip account. Updating the billing address ensures that all invoices, payments, and billing-related notifications are sent to the correct recipient. This helps maintain accurate financial records and avoid any payment discrepancies.

Steps to update the billing address

Select Manage organization from the dropdown menu.

In the Organization settings, go to Company info.
Under Billing address, click on Edit.

Check the Use a separate billing address option.
Enter the following details to update the billing address:
Name: Enter the name of the billing recipient.
Email: Enter the email address where billing notifications will be sent.
Address: Enter the billing address.
Apartment, suite, etc. (optional): Add any additional address details, if applicable.
City: Enter the city name.
Country/Region: Select the country or region from the dropdown menu.
State: Select the state from the dropdown menu.
Postal Code: Enter the postal code.
Phone Number: Select the country/region from the dropdown menu and enter the phone number.

Click Save to apply the changes.

Use cases

Updating the billing address can be helpful in the following scenarios:

To calculate any sales tax.
When your company relocates to a new office address.
For businesses with separate billing and operational addresses.

Troubleshooting

If the updated billing address is not reflected in your invoices, refresh the page and try again. If the issue persists, contact AfterShip support for further assistance.

FAQs

Q1. Who can update the billing address?

Only owner, admin, and member (legacy) can update the billing address.

Q2. How long does it take for the updated billing address to reflect in invoices?

The updated billing address is applied immediately and will reflect in the next generated invoice.

Updated on: 24/03/2025

Was this article helpful?

Thank you!