How to Display Product Documents in Email Notifications

Plans: Enterprise Platforms: Shopify, API

Overview

AfterShip now supports the Product Documents feature, allowing users to display files or videos linked to the products that customers will receive in their email notifications.

What you’ll learn

In this tutorial, you will learn:

How to manage product documents
How to add product documents to email notifications

How to manage product documents

Log into your AfterShip account
Go to Settings > Email and SMS > Product documents


Choose the store for which you want to manage the product documents in case you have multiple stores
Click Link product documents


Select a product
Add the URL of the file or video to link to the product

Note: You have the option to attach various files or videos for different product variants within the same product listing.

How to add product documents to email notifications

Go to Notifications > Flows


Choose the event for which you want to customize the email template > Click Edit
Click the email template in the flow to edit the content
From the Content tab, add the Product documents block


Text: Edit the Title and Description as you like
Document type: Choose the type of document you want to display in the notification (If you want to display both files and videos, add two Product documents blocks respectively)
Button: Edit the Text of the Button

Once you’re done, click the Save button to save the latest version of your email template
Remember to save the flow as well


If you have any queries, feel free to connect with our support team for quick assistance.

Updated on: 26/09/2023