Connect Kustomer With AfterShip Tracking

Plans: AfterShip Tracking Pro or higher Plan Platforms: All Platforms

Overview

Add AfterShip Tracking to your Kustomer support account for ease of accessing tracking details right inside the Kustomer support ticket window. The app fetches the tracking numbers associated with the ticket requester’s email address and displays the latest delivery statuses and fields from your AfterShip Tracking account.

The integration aims to boost your customer support team’s productivity. Support agents do not have to leave Kustomer support ticket window to get delivery updates, resulting in fewer clicks for the agent and a quick turnaround time for your customers.

What you’ll learn

In this article, we will show you:

How to create an API key in your AfterShip Tracking admin
How to connect AfterShip Tracking with Kustomer
Demo
How to check whether the connection has been established successfully

Create an API key in your AfterShip Tracking admin

Go to API keys in the AfterShip Tracking settings
Click Create API key
Start by inputting the new API key name
Select the API key as the Signature Header

In the admin API permissions section, select the Tracking tab,
Give the Read permission for Carriers, Last checkpoints, Notifications, and Trackings scopes
Give the Write permission for Estimated delivery dates scope

Click Save to finish creating the new API key
On the confirmation screen, your new API key will be shown. For security reasons, this is your one and only chance to copy the key
Select the double sheet icon to copy the API key to your clipboard
Download the API key file to save it in a safe location for future reference

The JSON file will be saved as api_key.json and will contain the following information

{
    "api_key": "asat_de4af28c6d0000dabf1814987654321",
    "api_secret": "",
    "api_key_type": "API key"
}

Install AfterShip Tracking in Kustomer admin

Go to Apps > Explore Directory in the Kustomer admin
Search AfterShip Tracking under the Apps Directory.
Select AfterShip Tracking and click Install.
On the confirmation screen, click Install app again and input AfterShip API Key in the apiKey field.
Click Install.

Your AfterShip Tracking account is now successfully connected to your Kustomer account.

Installation demo

Check if the connection has been established successfully

You can check the connection under the Apps Directory of your Kustomer account. AfterShip Tracking will display under the All Apps list with a green check mark labelled "Installed and up-to-date".
Once the connection is successfully established, your team will be able to view and share the following tracking events directly within the Kustomer ticket window for customers submitting tickets or inquiries.

Field	Description
Tracking number	A unique identifier for the shipment to track the package’s journey through the carrier’s system.
Tracking status	The current status of the shipment (e.g., "In Transit," "Delivered," "Out for Delivery,").
Estimated delivery date	The date the carrier expects the shipment to arrive at its destination. The EDD will be displayed based on the EDD settings in your AfterShip Tracking admin.
Carrier	The carrier responsible for handling the shipping and delivery (e.g., UPS, FedEx, DHL).
Origin country	The country from which the item is being shipped.
Destination country	The country where the item is being delivered to.
Order number	The unique identifier for the customer’s order, linking the ticket to a specific purchase.
Order date	The date when the customer placed the order.
Delivery date	The actual date when the item was delivered.
Pick-up date

The date when the shipment was picked up by the carrier from the fulfillment center. |

You can also create a test customer and ticket to see if all the information from AfterShip Tracking is flowing smoothly to Kustomer (see attached below).



In case you face any issues, feel free to reach out to our chat support team.

Updated on: 01/02/2025